Delivery Policy

Azinheira – Contentores, Unipessoal Lda.
https://azinheiracontentores.com

1. Delivery Commitment

Azinheira – Contentores, Unipessoal Lda. is committed to guaranteeing a fast, safe, and reliable delivery service for all containers purchased on our website.

Our priority is to ensure that every container — shipping, refrigerated, or modified — arrives at its destination in perfect condition, within the agreed timeframe, and according to professional industry standards.

2. Delivery Areas

We deliver throughout Italy and, upon request, to certain European countries.

Italy (nationwide coverage)

Mainland Portugal
Azores
Madeira
Port and industrial zones

International Deliveries (on request)

For shipments outside Italy or complex shipments, the Customer is invited to contato us in advance:
contato@azinheiracontentores.com

3. Delivery Times

Delivery times vary depending on the type of container, the delivery location, and product availability.

Deliveries in Italy

Order cut-off time: Orders received before 5:00 PM are processed on the same business day.
Preparation time: 1–2 business days (inspection, cleaning, documentation, loading).
Transport: 2–5 business days from warehouse departure.
Total estimated time: 3–7 business days after payment confirmation.

EU International Deliveries

Transport: Transport: 5–12 business days, depending on the destination and carrier availability.

Important note: The indicated times are estimates and do not include public holidays or delays due to logistical causes or force majeure.

Temporarily Unavailable Product

In case of unavailability after the order:

the Customer will be notified by email,
they can choose between:
- waiting for restocking,
- replacing with an equivalent model,
- receiving an immediate and full refund.

4. Carriers and Logistics

We work exclusively with carriers specialized in container and heavy load transport, guaranteeing:

safe handling,
certified vehicles (cranes, trucks with hoists, industrial trailers),
compliance with safety regulations and ISO – CSC standards,
professional shipment tracking.

We collaborate with national and international carriers, including:
DB Schenker, MSC Transport, DHL Freight, operatori locali certificati.

5. Delivery Costs

The indicated costs include specialized transport with a crane for unloading at the agreed location.

Italy: 230 €
European Union: 310 €

The final transport cost will be displayed before finalizing the purchase.

For personalized quotes, contato us at:
contato@azinheiracontentores.com

6. Order Tracking

Once the container has been shipped, the Customer will receive an email with:

the shipping confirmation,
the tracking number, if available.

The shipment status can be checked:

on the carrier's website via a dedicated link,
or by contatoing our Customer Service.

7. Preparation and Packaging

Before shipment, each container is:

inspected by a technician,
cleaned and checked,
prepared with safety measures for transport,
provided with the necessary documentation (ISO/CSC for shipping containers),
identified with compliant labeling.

For refrigerated containers (reefer), the functionality of the refrigeration unit is checked before delivery.

8. Damaged or Incomplete Product

If the container arrives damaged or with visible defects:

Photograph the damage
Note on the transport document 'damaged goods'
Refuse delivery (if the damage is severe)
Immediately send an email with photos to:
contato@azinheiracontentores.com

In case of:

missing parts,
accessories not delivered,

the Customer must report it within 48 hours of delivery.

We will propose a quick solution:

repair,
replacement,
or full refund, depending on the case.

9. Failed or Delayed Delivery

If the Customer is not present at the time of delivery:

the carrier will attempt to reschedule;
in case of return to sender, the new shipment will only be made after payment of additional costs.

Delays of more than 10 days

If the delivery is delayed by more than 10 business days, the Customer can contato us for immediate verification:
contato@azinheiracontentores.com

10. contatos – Shipping Assistance

For any questions regarding delivery:

WhatsApp: +351 912 026 453 +351 912 026 453
Email: contato@azinheiracontentores.com
Hours: Mon–Fri, 09:00 – 18:00

11. Compliance with Google Shopping Standards

This policy fully respects the Google Merchant Center guidelines:

clear and visible information on delivery times, costs, and areas,
complete and verifiable business identification,
transparency in case of delays, claims, or returns,
page accessible from the site footer,
immediate and verified contato methods.