1. Customer Satisfaction Commitment
At Azinheira – Contentores, Unipessoal Lda.,
customer satisfaction is an absolute priority.
We are committed to offering a simple, transparent return and refund procedure, compliant with Italian regulations, the Consumer Code, and Google Shopping standards, so that the Customer can shop with confidence.
2. Cases in which a Refund is Provided
🔹 Right of Withdrawal (14 days)
In accordance with Legislative Decree 206/2005 – Consumer Code, the consumer Customer has 14 days from delivery to exercise their right of withdrawal, without having to provide a reason.
The refund will be full, provided the container is returned according to the methods indicated in point 3.
⚠️ Exclusions:
The right of withdrawal does not apply to modified, customized, or made-to-order containers.
🔹 Voluntary Return (up to 30 days)
At Azinheira – Contentores, Unipessoal Lda. Beyond the legal period, offers an extended commercial policy of 30 days, valid for:
- customer's change of mind
- dissatisfaction not related to product defects
Transport costs are the responsibility of the Customer.
🔹 Damaged, Defective, or Non-conforming Product
If the container:
- arrives damaged,
- has structural or technical defects,
- does not correspond to the order placed,
the Customer is entitled to:
- a full refund, or
- a free replacement, if available.
Verification by photos, videos, or technical inspection will be necessary before approval.
3. Conditions for Return Acceptance
For a return to be accepted, the product must be:
- intact, without damage or signs of inappropriate use;
- returned with all accessories and documentation;
- properly packaged for transport;
- authorized in advance by our Customer Service.
⚠️ Customized, modified, or made-to-order containers are not refundable, except for proven manufacturing defects.
4. Refund Methods
Refund Method
The refund will be made via the same payment method used for the purchase.
In the case of a bank transfer, it will be necessary to provide the IBAN details.
Refund Times
After receiving and verifying the returned product:
- the refund is processed within 14 business days
Return Costs
- Company error / defective product: return costs are borne by Azinheira – Contentores, Unipessoal Lda.
- Voluntary return or change of mind: costs are the responsibility of the Customer.
5. Cases where Refund is Refused
Azinheira – Contentores, Unipessoal Lda. reserves the right to refuse a refund in the following cases:
- product damaged or with signs of inappropriate use;
- container modified or customized on request;
- return beyond the 30-day period;
- lack of prior authorization;
- structural alterations compromising safety or integrity;
- used containers with aesthetic defects accepted at the time of purchase.
A non-compliant return will be sent back to the Customer without a refund.
6. Return and Refund Procedure
Step 1 – Return Request
The Customer must send an email to:
contato@azinheiracontentores.com
Indicating:
- order number
- reason for the request
- photos/videos of the container
- name, phone, and address
We will respond within 48 business hours with detailed instructions.
Step 2 – Shipping the Product
After approval, the Customer will receive:
- a prepaid return label (only in case of a defect), or
- instructions for transport at their own expense.
Return address:
Azinheira – Contentores, Unipessoal Lda.
Avenue Pedro Alvares Cabral, Sintra Lisbonne 2710-144
The shipment must take place within 14 days of approval.
Step 3 – Verification and Refund
Upon receipt of the container:
- a technical inspection is carried out;
- if compliant, the refund will be processed within 7 business days
7. International Returns
At Azinheira – Contentores, Unipessoal Lda.:
- the procedure is identical;
- times and transport costs may vary;
- any customs duties or formalities are the responsibility of the Customer.
8. Customer Support
For any questions regarding returns, replacements, or refunds:
contato@azinheiracontentores.com
WhatsApp: +351 912 026 453 +351 912 026 453
Address: Avenue Pedro Alvares Cabral, Sintra Lisbonne 2710-144
Hours: Mon–Fri, 09:00 – 18:00
We are committed to providing quick responses and a service oriented towards maximum customer satisfaction.
9. Compliance with Google Shopping Standards
This policy complies with Google Merchant Center guidelines and guarantees:
- transparent information on return conditions, costs, and times;
- complete and verifiable business identification;
- clear deadlines for refunds;
- consumer protection;
- secure payment processes via SSL;
- a return policy accessible from the site footer.
Last update: February 14, 2025
© Azinheira – Contentores, Unipessoal Lda. – © – All rights reserved.
